Shipping & Returns
Monchball now ships everywhere! As our products are printed from fused filament, they take time to make. Our current lead time from order to ship date is 3 business days. Parcels are shipped via Australia Post or courier and delivery is between 3 to 5 business days for domestic orders and between 10 to 20 business days for international orders (delays due to COVID-19).
Return & Exchange Policy
We have tested our product on a range of different dog breeds. Our Monchball has stood up to rough play and use with different products.
We offer a 3 month replacement guarantee if the ball has a manufacturing defect however Monchballs are not exchangeable so please choose your colour carefully. Please note that the diameter of our Monchballs are 10cm or 15cm. If you are not sure which size is appropriate for your dog, please send us a picture of your pupper (with age) prior to purchasing so we can ensure you select the right size.
Replacements are not offered if you select a Monchball that is too small and fits inside your puppers mouth (your Monchball should be too big to be chewed on).
In the unlikely event that you have a problem, please email us photos at email@example.com and we will respond promptly.