Store Policy

Customer Care

Please contact us with any customer care issues at sales@monchball.com

We are here to help and will endeavour to get back to you within 24 hours.

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Monchball has a patent pending & Regd AU Design. Original artwork is copyright. 

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Please note that whilst our Monchball prevents easy access to items secured inside, an unsecured (open), unsupervised Monchball can become a choking hazard as with any product that can fit in an animals mouth. It is essential that you ensure your Monchball is closed before giving it to your pup and you supervise whilst in use.

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Your Monchball has been designed to be a size that is bite resistant (10cm or 15cm diameter when closed). Your pupper should NOT be able to fit the Monchball in his or her mouth. If you are not sure which size to purchase, please email us a picture of your dog with age so we can make a suggestion.

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Your Monchball is not indestructible. Extreme rough play, use over time and throwing the ball onto to a concrete surface for example, will degrade and may destroy the device.

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Please make sure the rope attachment is always tied tightly at the end for safety when not being used to anchor your Monchball. This ensures if you have a little pupper — his or her head cannot get caught in the rope.

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If you anchor the device, please do it on a soft surface. Extreme yanking on a concrete surface will cause excessive scratching and may damage your Monchball.

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Please refer to the Safety Instructions for additional information.

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If you are interested in stocking our product for re-sale, please get in touch at sales@monchball.com

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